Delivery Policy

In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone or by email.  This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

Geographical limitations

We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland. We may from time to time agree to delivery products to other countries and territories.

Delivery methods and periods

If your order is placed before 4pm Monday- Friday (not Bank Holidays) your order will be processed and posted the next working day (working days are Monday-Friday, but not Bank Holidays). If your order is placed after 4pm Monday-Friday your order will be processed and posted the following working day.

We will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

Shipping charges

Shipping charges will be calculated by our website and automatically applied to your order during the checkout process. Applicable delivery charges will depend upon the location of the delivery address and the size and weight of the products in your order.  Our delivery charges are will be notified to you at the point of sale.

Additional deliveries

If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.  If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

Delivery problems

If you experience any problems with a delivery, please contact us using the contact us on 0121 308 6052 (Monday-Saturday).

If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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